On NPR I heard an interview with a sci-fi writer who wrote a
story about a young man from a poor little town in Mexico
reading about job opportunities in Mexico city.
...
It turns out the other operator is working out of Pakistan and
the loader operator is from Australia. Nobody running
equipment is from the place they are working.
I remember another scifi movie, where construction workers were "transported" into a "Joe" body... basically, they had tech to copy a person's mind and transport that into another body... so for dangerous
jobs, the person wouldn't have to risk their own body. The main story included people actually swapping in place of physical transportation,
but I don't know how well that would actually work.
On 9/7/22 08:37, Moondog wrote:
On NPR I heard an interview with a sci-fi writer who wrote a
story about a young man from a poor little town in Mexico
reading about job opportunities in Mexico city.
...
It turns out the other operator is working out of Pakistan and
the loader operator is from Australia. Nobody running
equipment is from the place they are working.
Very cool concept... that said, latency is a real thing and I can see
that scenario playing out with some very serious injuries and death over time... you won't be "real time" ... you'll need to program paths, and
have time windows for clear site times. Since there will still need to
be people on-site.
If you look at current high-rise construction in the middle east with floors/pods built offsite and assembled onsite, that is probably a more reasonable division of labor. Those pods can be built/shipped from many different spots around the world, and if design and construction can
target global projects at once, the same technique can be used much more broadly.
I remember another scifi movie, where construction workers were "transported" into a "Joe" body... basically, they had tech to copy a person's mind and transport that into another body... so for dangerous
jobs, the person wouldn't have to risk their own body. The main story included people actually swapping in place of physical transportation,
but I don't know how well that would actually work.
--
Michael J. Ryan - tracker1@roughneckbbs.com
I remember another scifi movie, where construction workers were
"transported" into a "Joe" body... basically, they had tech to copy
a person's mind and transport that into another body... so for
dangerous jobs, the person wouldn't have to risk their own body.
The main story included people actually swapping in place of
physical transportation, but I don't know how well that would
actually work.
That sounds close to Surrogates, in which people lived in control
pods at home and operated Androids who did everything for them.
People didn't do the groceries, the Androids did. Since Androids
were controled by a synaptic connection, for them it was just like
beng there, but if the Android was accidentally ran over, or
suffered an industrial accident, the human in charge was safe.
it freaked me out when i heard some fast food
chains have their drive throughs forwarded to a call centers in another country. In a way, it's not much different than ordering your food from your phone and picking it up at the drive through. it seems like a waste in bandwidth to have someone in Calcutta take your order in Chesterton, Indiana.
it freaked me out when i heard some fast food
chains have their drive throughs forwarded to a call centers in another country. In a way, it's not much different than ordering your food from your phone and picking it up at the drive through. it seems like a waste in bandwidth to have someone in Calcutta take your order in Chesterton, Indiana.
On 9/8/22 07:26, Moondog wrote:
it freaked me out when i heard some fast food
chains have their drive throughs forwarded to a call centers in another country. In a way, it's not much different than ordering your food from y phone and picking it up at the drive through. it seems like a waste in bandwidth to have someone in Calcutta take your order in Chesterton, India
Really depends... if the connection, noise filtering and audio is good
as well as the person on the other end being a better than average
listener, it's entirely possible to have an order taker that is better
than what any given location could have and provide broader coverage
than said dedicated person. You can have 50 order takers that are
better covering 60-80+ locations with the dead time between orders to.
I'd rather it were native language speakers, again with better than
average listening and comprehension as well as sufficient order taking ability for custom orders.
--
Michael J. Ryan - tracker1@roughneckbbs.com
I'd rather it were native language speakers, again with better than average listening and comprehension as well as sufficient order taking ability for custom orders.
By: Moondog to Tracker1 on Thu Sep 08 2022 10:26 am
it freaked me out when i heard some fast foodThis is the first time I've heard of that.. How would that work? The call center would then have to be in contact with the local restaurant. I'm wondering what the point is of even doing that? I can't imagine it would cost less to do that than to just have a local employee at the drive-thru taking orders? Having a remote call center for that seems like it would be
chains have their drive throughs forwarded to a call centers in another country. In a way, it's not much different than ordering your food from
I'd rather it were native language speakers, again with better than average listening and comprehension as well as sufficient order taking ability for custom orders.
I'd rather pull humans out of the service loop entirely. Customer enters in exactly what they want via an app and a machine builds the order precisely.
Re: Future Construction
By: Moondog to Tracker1 on Thu Sep 08 2022 10:26 am
it freaked me out when i heard some fast food
chains have their drive throughs forwarded to a call centers in another country. In a way, it's not much different than ordering your food from your phone and picking it up at the drive through. it seems like a wast in bandwidth to have someone in Calcutta take your order in Chesterton, Indiana.
This is the first time I've heard of that.. How would that work? The call t have a local employee at the drive-thru taking orders? Having a remote ca
Nightfox
A call center in Mumbai takes your order, then routes it to the smash box screen by the drive thru window and cook station. Food is made and delivered to drive thru window. Works the same way if you order from phone app then
go through drive thru lane.
Re: Future Construction
By: Moondog to Nightfox on Fri Sep 09 2022 08:18 pm
A call center in Mumbai takes your order, then routes it to the smash box screen by the drive thru window and cook station. Food is made and delivered to drive thru window. Works the same way if you order from phone app then
go through drive thru lane.
so who is doing this? because i do not know of any popular one in the usa that uses it.
A call center in Mumbai takes your order, then routes it to the
smash box screen by the drive thru window and cook station. Food is
made and delivered to drive thru window. Works the same way if you
order from phone app then
so i looked on the internet and mcdonalds is testing this in a few places. it's just testing, though.
That seems like an overly complicated way to take orders at a fast food restaurant. I'd think it would be cheaper and easier for them to set up an order kiosk or something at the drive thru. We might also be able to set up an automated voice system to take orders.
Re: Future Construction
By: Moondog to Nightfox on Fri Sep 09 2022 08:18 pm
A call center in Mumbai takes your order, then routes it to the smash box screen by the drive thru window and cook station. Food is made and delivered to drive thru window. Works the same way if you order from ph app then
go through drive thru lane.
so who is doing this? because i do not know of any popular one in the usa th
Right now no one is doing it, I just discovered. McDonalds ran a test of it 10 years ago. back in April another chain tried something similar using emplo yees working at home taking drive thru orders.
McDonalds does things like that, then changed their minds. About 15 years
but
they used to advertise they were a driving force in creating entry level jobs in communities. 5 million people would prove them wrong.
The best resolution is the phone app. If your order is screwed up,
chances are you were the one who keyed the special order wrong.
so i looked on the internet and mcdonalds is testing this in a
few places. it's just testing, though.
That seems like an overly complicated way to take orders at a
fast food restaurant. I'd think it would be cheaper and easier
for them to set up an order kiosk or something at the drive thru.
We might also be able to set up an automated voice system to take
orders.
How much is it to use the internet connection already likely available,
to a cheap computer and operator that costs half what a US employee
costs... Now that single employee can cover 1.5-3x as many orders as a single employee at a single location... now scale that to
hundreds/thousands of locations... you've now saved millions a month.
Single employee/location * 2 shifts = ~$8000/month
Re: Future Construction
By: MRO to Moondog on Sat Sep 10 2022 11:29 am
A call center in Mumbai takes your order, then routes it to the
smash box screen by the drive thru window and cook station. Food is >> made and delivered to drive thru window. Works the same way if you >> order from phone app then
so i looked on the internet and mcdonalds is testing this in a few plac it's just testing, though.
That seems like an overly complicated way to take orders at a fast food rest take orders.
Nightfox
okay think of it this way: who cleans the machine? will that guy have time to clean the machine if he's the only human there?
Re: Future Construction
By: Moondog to MRO on Sat Sep 10 2022 05:25 pm
Right now no one is doing it, I just discovered. McDonalds ran a test of 10 years ago. back in April another chain tried something similar using emplo yees working at home taking drive thru orders.
McDonalds does things like that, then changed their minds. About 15 year
they are testing things and if they don't work, they don't use them.
there's notihng wrong with that.
but
they used to advertise they were a driving force in creating entry level jobs in communities. 5 million people would prove them wrong.
dude they pay 15 bucks or more an hour and will pay for schooling.
that's pretty good for entry level.
who's the 5 million people who would prove them wrong?
On 9/9/22 08:18, Moondog wrote:
The best resolution is the phone app. If your order is screwed up, chances are you were the one who keyed the special order wrong.
That assumes the app actually lets you order something how you want it.
--
Michael J. Ryan - tracker1@roughneckbbs.com
On 9/10/22 11:43, Nightfox wrote:
so i looked on the internet and mcdonalds is testing this in a
few places. it's just testing, though.
That seems like an overly complicated way to take orders at a
fast food restaurant. I'd think it would be cheaper and easier
for them to set up an order kiosk or something at the drive thru.
We might also be able to set up an automated voice system to take
orders.
It depends... those order kiosks are pretty costly, saw a 42" touch
display one at a McD's on my last road trip. And I don't think it would work well in a drive through scenario.
How much is it to use the internet connection already likely available,
to a cheap computer and operator that costs half what a US employee
costs... Now that single employee can cover 1.5-3x as many orders as a single employee at a single location... now scale that to
hundreds/thousands of locations... you've now saved millions a month.
Single employee/location * 2 shifts = ~$8000/month
1000 locations = $8m/month
Remote employees costing half as much, covering up to 3 locations per employee..
$8m / 2 / 3 = ~$1.4m/month
Just saved the company $6.6m a month... And that's assuming locations
are only open 16 hrs a day. And it doesn't preclude research that would completely replace employees in the longer term.
--
Michael J. Ryan - tracker1@roughneckbbs.com
Re: Re: Future Construction
By: Tracker1 to Nightfox on Sat Sep 10 2022 02:22 pm
How much is it to use the internet connection already likely available, to a cheap computer and operator that costs half what a US employee costs... Now that single employee can cover 1.5-3x as many orders as a single employee at a single location... now scale that to hundreds/thousands of locations... you've now saved millions a month.
Single employee/location * 2 shifts = ~$8000/month
as i mentioned before, i have been in the back of mcdonalds quite a bit. those people work far hard and very fast. all of them. i don't think there's astest, best way.
That's what probably cancelled that project. This spring they were testing employees taking orders from home, then routing the orders to the smashboxes.
smashboxes.
if the data connection is robust enough, it doesn't matter who takes your order. It's all about doing it cheaper and pocketing extra money.
okay think of it this way: who cleans the machine? will that guy have time to clean the machine if he's the only human there?
I see your point but I don't think this will be something difficult to overcome honestly.
Covid changed things which forced them to provide better incentives to retain employees, but if that wasn';t the case and kitchens were automated ,
Re: Future Construction
By: Moondog to Nightfox on Sat Sep 10 2022 11:19 pm
That's what probably cancelled that project. This spring they were testi employees taking orders from home, then routing the orders to the smashboxes.
what the hell is a smash box.
smashboxes.
if the data connection is robust enough, it doesn't matter who takes you order. It's all about doing it cheaper and pocketing extra money.
go into a mcdonalds and ask them if you can look in the back if you can't al
you cant get more efficient than what they have now. there's no way.
they are doing maximum work with minimum people.
Under the hood it's a fairly basic industrial pc that boots from a rom, then grabs it's other configuration off of flash. It's used like a dumb terminal.
the four or more buttons allow the user to page through the orders, then clear them. The cpu is fairly low end by todays standards (486 class cpu, air cooled) and a keyboard and usb ports are accessible with the cover plate removed. Newer models may have ethernet connections, but most of what I've seen had 9pin rs 232 serial ports.
so who is doing this? because i do not know of any popular one in the usa that uses it.
so i looked on the internet and mcdonalds is testing this in a few places. i ---
Re: Future Construction
By: Moondog to MRO on Sun Sep 11 2022 09:55 pm
Under the hood it's a fairly basic industrial pc that boots from a rom, then grabs it's other configuration off of flash. It's used like a dumb terminal.
the four or more buttons allow the user to page through the orders, the clear them. The cpu is fairly low end by todays standards (486 class cpu air cooled) and a keyboard and usb ports are accessible with the cover pl removed. Newer models may have ethernet connections, but most of what I' seen had 9pin rs 232 serial ports.
taco bell and burgerking might still have them. mcdonalds is pretty high te
Re: Future Construction
By: MRO to Moondog on Sat Sep 10 2022 11:29 am
so who is doing this? because i do not know of any popular one in the that uses it.
so i looked on the internet and mcdonalds is testing this in a few places ---
I'd rather place my orders via a machine than deal with an offshored remote worker.
At least in Spain, when they offshore remote workers, they always end up hir people with accents so hard to understand it gives a very bad image to the firm.
--
gopher://gopher.richardfalken.com/1/richardfalken
I'd rather place my orders via a machine than deal with an
offshored remote worker.
At least in Spain, when they offshore remote workers, they always
end up hiring people with accents so hard to understand it gives
a very bad image to the firm.
On 9/12/22 15:20, Arelor wrote:
I'd rather place my orders via a machine than deal with an
offshored remote worker.
At least in Spain, when they offshore remote workers, they always
end up hiring people with accents so hard to understand it gives
a very bad image to the firm.
Shouldn't need to offshore at all... as I mentioned in another response
with back of the napkin level math. You should easily be able to have
one person be able to take 3x the number of orders or more when busy. There's a lot of down time between one person's order and another's most
of the time... that can be spent taking an order from someone at another location.
Mix in some general AI listening for "ready" and it could be slightly improved.
--
Michael J. Ryan - tracker1@roughneckbbs.com
Shouldn't need to offshore at all... as I mentioned in another response
with back of the napkin level math. You should easily be able to have
one person be able to take 3x the number of orders or more when busy. There's a lot of down time between one person's order and another's most
of the time... that can be spent taking an order from someone at another location.
Mix in some general AI listening for "ready" and it could be slightly
In order to receive more orders, some drive thru's add a second
lane and order board. That keeps them busy enough if all there's
one pay window and the pickup window only handles food. Some
places have three windows, and the the first two handle payments,
and sometimes drinks.
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